We at Marble Crafter create our products with great care. We pride ourselves on producing sturdy products that bring you maximum utility and joy.

For online orders, if you are dissatisfied for any reason with a purchase from this website, you may return it for a refund or exchange within 30 days of receipt of purchase. Please note that you are responsible for the cost of shipping the item back to us.

For wholesale orders, returns have to be within 30 days of purchase. Please note that you are responsible for the cost of shipping the items back to us. From 30 days – 60 days of purchase, returned items will be charged a 15% restocking fee. After 60 days of purchase, items can’t be returned, refund or exchanged. All returns after 30 days have to be approved by us here at Marble Crafter.

All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached.

Call us at (214) 905-0038 or email customercare@marblecrafter.com with your order number ready.

If you purchased your Marble Crafter product from one of our retail distributors, website partners, or a third party, please contact that company directly regarding their return and exchange policy.

Products that are made to order, have been personalized, monogrammed, or altered cannot be for refunded or exchanged.

Any refund will be processed within 1-2 weeks after we receive the returned items and will be credited back to the original payment method.

If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at (214) 905-0038 during our regular business hours: Monday through Friday, 9am to 5pm. CT. You may also contact us through email at info@marblecrafter.com.

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